1. Information We Collect from You
When you register and use the 1602 platform, we collect several categories of information to ensure our services function properly and securely. This information is collected directly from you or automatically during your use of the platform.
Account Information
This includes your full name, email address, phone number, date of birth, and password provided during registration. This information is required to create and verify your account identity on 1602.
Device & Browser Information
We collect technical information about the device you use to access the platform, including device type, operating system, browser type, IP address, and language settings. This information helps us optimise the display across various screen sizes and devices, particularly for mobile users in Malaysia.
Payment Information
To process deposits and withdrawals in MYR (RM), we collect information related to local payment methods such as FPX, Touch 'n Go, and DuitNow. Please note that full card or bank account details are not stored directly by 1602 — this information is processed through certified third-party payment processors.
Platform Usage Data
We record usage activity such as games played, bet amounts, session duration, pages visited, and in-platform actions. This data is used for security purposes, service improvement, and detection of unusual activity.
2. How This Information Is Used
1602 uses collected information solely for legitimate purposes directly related to the provision of platform services. We do not sell or rent users' personal data to any third party for marketing purposes.
The primary purposes for which we use your information are as follows:
- Processing account registration and verifying user identity
- Securely processing deposit and withdrawal transactions in MYR
- Providing effective and responsive customer support
- Sending important notifications related to your account, security, or platform updates
- Detecting and preventing fraud, money laundering, or unauthorised use
- Complying with applicable legal and regulatory requirements
- Improving user experience based on real usage patterns
We will not use your information for purposes beyond the scope stated here without obtaining your consent first.
3. Cookies and Tracking Technologies
The 1602 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored in your browser when you visit our website.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled as the platform cannot function without them.
- Functional Cookies: Saving your preferences such as language and display settings to provide a more personalised experience on your next visit.
- Analytics Cookies: Helping us understand how users interact with the platform so we can make ongoing improvements. Data collected is aggregated and does not personally identify individuals.
You can configure your browser to reject or delete cookies at any time. However, disabling essential cookies may affect your ability to use certain features of the 1602 platform.
4. Data Storage, Security and Sharing
How We Store and Protect Your Data
All 1602 user personal data is stored on servers protected with industry-standard SSL/TLS encryption. Access to user data is restricted to authorised personnel only, and all access is logged and continuously monitored.
Your data is retained for as long as your account remains active or as required for legal compliance purposes. After account closure, data is kept for the minimum period required by applicable regulations before being securely deleted.
Third-Party Sharing
1602 does not sell or share users' personal data with third parties for marketing purposes. However, we may share necessary information with:
- Certified payment processors to carry out your financial transactions
- Government authorities or agencies where required by Malaysian law
- Technical service providers who assist in operating the platform infrastructure, subject to strict confidentiality agreements
Any data shared with third parties is strictly limited to only what is necessary for the stated purpose.
5. Your Rights as a User and How to Contact Us
Right of Access and Correction
You have the right to request a copy of the personal data we hold about you at any time. If you find that any information in your 1602 account is inaccurate or incomplete, you can update it yourself via account settings or contact our support team for assistance.
Right to Data Deletion
You may request deletion of your personal data by closing your 1602 account and contacting us directly. Please note that certain data may need to be retained for a specified period to comply with legal requirements or for financial audit purposes.
Changes to This Privacy Policy
1602 reserves the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be published on this page with a new update date. We encourage you to review this page periodically.
How to Contact Us
If you have any questions, concerns, or requests regarding your privacy and data protection on the 1602 platform, please reach out to our team via:
- Support email: [email protected]
- Via live chat within the platform after log in to your account
- Check FAQ section for answers to the most frequently asked privacy questions
We are committed to responding to all privacy-related inquiries within a reasonable timeframe and ensuring your concerns are taken seriously.
Still Have Questions About Your Privacy?
Check our FAQ section or register an account and use the direct support channels within the 1602 platform for any further enquiries.